Welcome to the Help Center đź‘‹

Have questions? We have answers. If you need to contact us, you can reach out here.

Top questions

If you’ve forgotten your password, never created one, or you’re having trouble logging in to your HerDriversEd.com account, go to the reset password page.

Enter the email address you used to purchase the course, then click Reset Password. A link to reset your password will be emailed to the address.

Tip: Reset passwords links are one time use only, they also expire after a period of time.

You have received the reset email, but the link doesn’t work:
  • If you’ve requested a reset link more than once, make sure you’re referencing the most recent email.
  • You may need to disable your email service’s mail scanner or link preview, which could make the link expire before you open it.

Steps to Getting a Driver’s License

Review the requirements to be a parent instructor. If the parent has any issues that may possibly disqualify them, they must contact DPS to determine their eligibility.

 

Read the program requirements and purchase the Request for Parent Taught Driver Education Instructor Designation Service Application

 

Choose and purchase a TDLR-approved course and start teaching

 

Assist your student in obtaining a learner license at a DPS facility

 

Complete classroom and behind-the-wheel course with your student

 

Assist your student in obtaining a provisional license at a DPS facility

 


Roles and Responsibilities

Before You Start

If you’ve forgotten your password, never created one, or you’re having trouble logging in to your HerDriversEd.com account, go to the reset password page.

Enter the email address you used to purchase the course, then click Reset Password. A link to reset your password will be emailed to the address.

Tip: Reset passwords links are one time use only, they also expire after a period of time.

You have received the reset email, but the link doesn’t work:
  • If you’ve requested a reset link more than once, make sure you’re referencing the most recent email.
  • You may need to disable your email service’s mail scanner or link preview, which could make the link expire before you open it.

Yes, you can verify on the Texas Department of Licensing and Regulation website: https://www.tdlr.texas.gov/DESSearch/results/getparenttaught?IsFullCourseOnline=true

Parent Instructor
  • The instructor must be the student’s parent, step-parent, grandparent, step-grandparent, foster parent or legal guardian appointed by a court. A power of attorney is not considered a legal guardian. Additionally, a parent, legal guardian, or a judge of a court with jurisdiction over the student can designate a person to instruct the course who:
    • is at least 25 years old;
    • does not charge a fee for conducting the course; and
    • has at least seven years of driving experience.
  • The instructor must have a valid driver license for the prior three years. If you held an out-of-state license during the past three years, you will be required to provide a copy of your driving record showing your three years of licensed driving history.
  • Instructors cannot have:
    • a conviction (including a probated sentence) of criminally negligent homicide
    • a conviction (including a probated sentence) of driving while intoxicated in the last seven years
    • had their driver license suspended, revoked or forfeited for traffic related violations in the past three years; or six or more points assigned to their driver license.

It is Your Responsibility to determine if your instructor is eligible, carefully review the requirements before proceeding with the course. If you do not have an eligible instructor send an email to contact@herdriversed.com and we’ll find a solution to help get you on the road!

I purchased the Parent Taught Driver Education Program Guide and need to change the instructor. How do I do that?

If you have not gone to the DPS yet do the following:

Please contact the Texas Department of Licensing and Regulation email customer service with the following information:

  1. the receipt number or the student’s full name and date of birth;
  2. the new instructor’s name; and
  3. how you would like to receive the new guide (mail or email).

 

If you have gone to the DPS do the following:

  1. Order a new PTDE packet from TDLR
  2. Contact us and have us reset your course progress.

You cannot take this course without an eligible instructor. See if you can find someone else to be your instructor and follow the steps listed above. If you cannot find an instructor and you are eligible for a refund please contact us.

Getting Your Permit

Where

To get your learner license you’ll need to go to your local DPS office.

Cost

A learner license costs $16, this fee is paid to DPS not HerDriversEd. You can pay with a money order, cash, credit, or check.

What to bring

Alert: You and your instructor should wait to sign the forms in person in front of the DPS employee.

Alert: You no longer need the Classroom Instruction Driver Education Affidavit or the Behind-the-Wheel Instruction Driver Education Affidavit

Here’s what you’ll need to bring with you:

Getting Your Driver License
Certificates

Did you accidently enter the wrong name, address, gender, or any other part of the certificate information? Fill out this form and we’ll fix it.

Your DE-964 Permit Certificate will be available after you complete the  Module 1 quiz. You will be able to see the certificate on the certificates page and it will also be emailed to you.

Your DE-964 License Certificate will be available after you complete the Module 12 quiz. You will be able to see the certificate on the certificates page and it will also be emailed to you.

In some cases certificates take 24 business hours to process. Your certificates will appear on the certificates page and will also be emailed to you.

While your certificates don’t expire, the written test score on your permit is valid for two years after it is issued.

Billing & Refunds

To be eligible for a refund your purchase must have been within the last 30 days and no certificate has been issued. If any certificate has been issued, you are no longer eligible for a refund.

If you are eligible for a refund, fill this form out: https://www.herdriversed.com/contact/. Refunds take 5 – 10 days to be processed.

Fill out this form https://www.herdriversed.com/contact/ with your order numbers and we’ll refund any additional purchases.

Still need help?

There are many issues that can be resolved on their own. If you couldn’t find what you were looking for on this page you can contact us.

Our Texas Parent Taught Drivers Ed course is now available on our sister site: ParentTaught.com

Already have an account with HerDriversEd? click here to login.