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</div> </div> <div class="elementor-element elementor-element-4b35a217 elementor-widget elementor-widget-shortcode" data-id="4b35a217" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="elementor-shortcode"> </div> </div> </div> <div class="elementor-element elementor-element-5885528 elementor-button-align-stretch elementor-widget elementor-widget-form" data-id="5885528" data-element_type="widget" data-settings="{"step_next_label":"Next","step_previous_label":"Previous","button_width":"100","step_type":"number_text","step_icon_shape":"circle"}" data-widget_type="form.default"> <div class="elementor-widget-container"> <form class="elementor-form" method="post" name="form_data"> <input type="hidden" name="post_id" value="620"/> <input type="hidden" name="form_id" value="5885528"/> <input type="hidden" name="referer_title" value="Help | HerDriversEd" /> <input type="hidden" name="queried_id" value="620"/> <div class="elementor-form-fields-wrapper elementor-labels-above"> <div class="elementor-field-type-text elementor-field-group elementor-column elementor-field-group-form_data elementor-col-100"> <label for="form-field-form_data" class="elementor-field-label"> form_data </label> <input size="1" type="text" name="form_fields[form_data]" id="form-field-form_data" class="elementor-field elementor-size-sm elementor-field-textual" placeholder="form_data"> </div> <div class="elementor-field-type-text elementor-field-group elementor-column elementor-field-group-message elementor-col-100"> <label for="form-field-message" class="elementor-field-label"> Message </label> <input size="1" type="text" name="form_fields[message]" id="form-field-message" class="elementor-field elementor-size-sm elementor-field-textual" placeholder="Message"> </div> <div class="elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons"> <button type="submit" class="elementor-button elementor-size-sm"> <span > <span class=" elementor-button-icon"> </span> <span class="elementor-button-text">Send</span> </span> </button> </div> </div> </form> </div> </div> <div class="elementor-element elementor-element-3b3c418 elementor-widget elementor-widget-shortcode" data-id="3b3c418" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="elementor-shortcode"> <form method="post" class="automator_button_form" id="automator_button_form_7141"><input type="hidden" name="automator_trigger_id" value="7141" /><input type="hidden" name="automator_button_post_id" value="620" /><input type="hidden" name="automator_button_post_title" value="Help" /><input type="hidden" name="automator_nonce" value="ff151c8015"/><button type="submit" class="automator_button">Click here</button></form></div> </div> </div> <div class="elementor-element elementor-element-dc80bc7 elementor-widget elementor-widget-shortcode" data-id="dc80bc7" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="elementor-shortcode"></div> </div> </div> <div class="elementor-element elementor-element-3e81a31 elementor-widget elementor-widget-shortcode" data-id="3e81a31" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="elementor-shortcode"><form method="post" class="automator_button_form" id="automator_button_form_7077"><input type="hidden" name="automator_trigger_id" value="7077" /><input type="hidden" name="automator_button_post_id" value="620" /><input type="hidden" name="automator_button_post_title" value="Help" /><input type="hidden" name="automator_nonce" value="ff151c8015"/><button type="submit" class="automator_button">Learner</button></form> <form method="post" class="automator_button_form" id="automator_button_form_7087"><input type="hidden" name="automator_trigger_id" value="7087" /><input type="hidden" name="automator_button_post_id" value="620" /><input type="hidden" name="automator_button_post_title" value="Help" /><input type="hidden" name="automator_nonce" value="ff151c8015"/><button type="submit" class="automator_button">Driver</button></form> </div> </div> </div> <div class="elementor-element elementor-element-5b1c235e elementor-widget elementor-widget-heading" data-id="5b1c235e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Welcome to the Help Center đź‘‹</h2> </div> </div> <div class="elementor-element elementor-element-672b7a8 elementor-widget elementor-widget-text-editor" data-id="672b7a8" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Have questions? We have answers. If you need to contact us, you can reach out <a href="https://herdriversed.com/contact"><span style="text-decoration: underline;">here</span></a>.</p> </div> </div> <div class="elementor-element elementor-element-a991817 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor" data-id="a991817" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Jump to:</strong></p><p><a href="#parent"><span style="text-decoration: underline;">Parent Instructor</span></a>   <a href="#get"><span style="text-decoration: underline;">Getting Your Permit</span></a>  <a href="#certificates"><span style="text-decoration: underline;">Certificates</span></a>  <a href="#billing"><span style="text-decoration: underline;">Billing & Refunds</span></a></p> </div> </div> <div class="elementor-element elementor-element-c2f0b7f elementor-widget elementor-widget-menu-anchor" data-id="c2f0b7f" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div id="TopQuestions" class="elementor-menu-anchor"></div> </div> </div> <div class="elementor-element elementor-element-7588a6d6 elementor-widget elementor-widget-heading" data-id="7588a6d6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Top questions</h5> </div> </div> <div class="elementor-element elementor-element-ad3904a elementor-widget elementor-widget-toggle" data-id="ad3904a" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle" role="tablist"> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1811" class="elementor-tab-title" data-tab="1" role="tab" aria-controls="elementor-tab-content-1811" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">How do I reset my password?</a> </div> <div id="elementor-tab-content-1811" class="elementor-tab-content elementor-clearfix" data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-1811"><p>If you’ve forgotten your password, never created one, or you’re having trouble logging in to your HerDriversEd.com account, go to the <a href="https://www.herdriversed.com/my-account/lost-password/">reset password page</a>.</p><p>Enter the email address you used to purchase the course, then click Reset Password. A link to reset your password will be emailed to the address.</p><p><em>Tip: Reset passwords links are one time use only, they also expire after a period of time.</em></p><h5>You have received the reset email, but the link doesn’t work:</h5><ul><li>If you’ve requested a reset link more than once, make sure you’re referencing the most recent email.</li><li>You may need to disable your email service’s mail scanner or link preview, which could make the link expire before you open it.</li></ul></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1812" class="elementor-tab-title" data-tab="2" role="tab" aria-controls="elementor-tab-content-1812" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">How do I login to my account?</a> </div> <div id="elementor-tab-content-1812" class="elementor-tab-content elementor-clearfix" data-tab="2" role="tabpanel" aria-labelledby="elementor-tab-title-1812"><p>Go to the login page: <a href="https://www.herdriversed.com/login/">https://www.herdriversed.com/login/</a></p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1813" class="elementor-tab-title" data-tab="3" role="tab" aria-controls="elementor-tab-content-1813" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">What are the steps to Texas Parent Taught Drivers Ed?</a> </div> <div id="elementor-tab-content-1813" class="elementor-tab-content elementor-clearfix" data-tab="3" role="tabpanel" aria-labelledby="elementor-tab-title-1813"><h2 id="steps">Steps to Getting a Driver’s License</h2><p class="item"><img class="circle" src="https://www.tdlr.texas.gov/driver/images/1%20circle.png" alt="" /><img class="right" src="https://www.tdlr.texas.gov/driver/images/DPS%20circle.png" alt="" />Review the <a href="https://www.tdlr.texas.gov/driver/parenttaughtreqs.htm#instructor">requirements to be a parent instructor</a>. If the parent has any issues that may possibly disqualify them, they must <a href="https://www.dps.texas.gov/contact.htm">contact DPS</a> to determine their eligibility.</p><p class="spacer"> </p><p class="item"><img class="circle" src="https://www.tdlr.texas.gov/driver/images/2%20circle.png" alt="" /><img class="right" src="https://www.tdlr.texas.gov/driver/images/TDLR%20circle.png" alt="" />Read the <a href="https://www.tdlr.texas.gov/driver/parenttaughtreqs.htm">program requirements</a> and purchase the <em><a href="https://www.tdlr.texas.gov/ParentTaught/PTInstruction.aspx">Request for Parent Taught Driver Education Instructor Designation Service Application</a></em></p><p class="spacer"> </p><p class="item"><img class="circle" src="https://www.tdlr.texas.gov/driver/images/3%20circle.png" alt="" /><img class="right" src="https://www.tdlr.texas.gov/driver/images/TDLR%20approved%20course%20provider.png" alt="" />Choose and <a href="https://www.tdlr.texas.gov/DESSearch/results/getparenttaught?IsFullCourse=true">purchase a TDLR-approved </a>course and start teaching</p><p class="spacer"> </p><p class="item"><img class="circle" src="https://www.tdlr.texas.gov/driver/images/4%20circle.png" alt="" /><img class="right" src="https://www.tdlr.texas.gov/driver/images/DPS%20circle.png" alt="" />Assist your student in <a href="https://www.dps.texas.gov/DriverLicense/teenDriver.htm#DL:~:text=Driver%20Licensing,called%20the%20Graduated%20Driver%20License%20Program.">obtaining a learner license</a> at a DPS facility</p><p class="spacer"> </p><p class="item"><img class="circle" src="https://www.tdlr.texas.gov/driver/images/5%20circle.png" alt="" /><img class="right" src="https://www.tdlr.texas.gov/driver/images/TDLR%20approved%20course%20provider.png" alt="" />Complete classroom and behind-the-wheel course with your student</p><p class="spacer"> </p><p class="item"><img class="circle" src="https://www.tdlr.texas.gov/driver/images/6%20circle.png" alt="" /><img class="right" src="https://www.tdlr.texas.gov/driver/images/DPS%20circle.png" alt="" />Assist your student in <a href="https://www.dps.texas.gov/DriverLicense/teenDriver.htm#DL:~:text=Driver%20Licensing,called%20the%20Graduated%20Driver%20License%20Program.">obtaining a provisional license</a> at a DPS facility</p><p class="spacer"> </p><hr /><h2 id="roles">Roles and Responsibilities</h2></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-8ad7698 elementor-widget elementor-widget-menu-anchor" data-id="8ad7698" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div id="before" class="elementor-menu-anchor"></div> </div> </div> <div class="elementor-element elementor-element-3824fe6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-heading" data-id="3824fe6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Before You Start</h5> </div> </div> <div class="elementor-element elementor-element-73e2181 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-toggle" data-id="73e2181" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle" role="tablist"> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1211" class="elementor-tab-title" data-tab="1" role="tab" aria-controls="elementor-tab-content-1211" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">What do I need to do before starting the course?</a> </div> <div id="elementor-tab-content-1211" class="elementor-tab-content elementor-clearfix" data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-1211"><p>If you’ve forgotten your password, never created one, or you’re having trouble logging in to your HerDriversEd.com account, go to the <a href="https://www.herdriversed.com/my-account/lost-password/">reset password page</a>.</p><p>Enter the email address you used to purchase the course, then click Reset Password. A link to reset your password will be emailed to the address.</p><p><em>Tip: Reset passwords links are one time use only, they also expire after a period of time.</em></p><h5>You have received the reset email, but the link doesn’t work:</h5><ul><li>If you’ve requested a reset link more than once, make sure you’re referencing the most recent email.</li><li>You may need to disable your email service’s mail scanner or link preview, which could make the link expire before you open it.</li></ul></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1212" class="elementor-tab-title" data-tab="2" role="tab" aria-controls="elementor-tab-content-1212" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">Are there additional fees?</a> </div> <div id="elementor-tab-content-1212" class="elementor-tab-content elementor-clearfix" data-tab="2" role="tabpanel" aria-labelledby="elementor-tab-title-1212"><p>Go to the login page: <a href="https://www.herdriversed.com/login/">https://www.herdriversed.com/login/</a></p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1213" class="elementor-tab-title" data-tab="3" role="tab" aria-controls="elementor-tab-content-1213" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">Is this course state approved?</a> </div> <div id="elementor-tab-content-1213" class="elementor-tab-content elementor-clearfix" data-tab="3" role="tabpanel" aria-labelledby="elementor-tab-title-1213"><p>Yes, you can verify on the Texas Department of Licensing and Regulation website: <a href="https://www.tdlr.texas.gov/DESSearch/results/getparenttaught?IsFullCourseOnline=true">https://www.tdlr.texas.gov/DESSearch/results/getparenttaught?IsFullCourseOnline=true</a></p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1214" class="elementor-tab-title" data-tab="4" role="tab" aria-controls="elementor-tab-content-1214" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">What's included in the course?</a> </div> <div id="elementor-tab-content-1214" class="elementor-tab-content elementor-clearfix" data-tab="4" role="tabpanel" aria-labelledby="elementor-tab-title-1214">Toggle Content</div> </div> </div> </div> </div> <div class="elementor-element elementor-element-9af24ba elementor-widget elementor-widget-menu-anchor" data-id="9af24ba" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div id="parent" class="elementor-menu-anchor"></div> </div> </div> <div class="elementor-element elementor-element-266c361 elementor-widget elementor-widget-heading" data-id="266c361" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Parent Instructor</h5> </div> </div> <div class="elementor-element elementor-element-977c3ee elementor-widget elementor-widget-toggle" data-id="977c3ee" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle" role="tablist"> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1581" class="elementor-tab-title" data-tab="1" role="tab" aria-controls="elementor-tab-content-1581" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">Who can be a parent instructor?</a> </div> <div id="elementor-tab-content-1581" class="elementor-tab-content elementor-clearfix" data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-1581"><ul><li>The instructor must be the student’s parent, step-parent, grandparent, step-grandparent, foster parent or legal guardian appointed by a court. A power of attorney is not considered a legal guardian. Additionally, a parent, legal guardian, or a judge of a court with jurisdiction over the student can designate a person to instruct the course who:<ul><li>is at least 25 years old;</li><li>does not charge a fee for conducting the course; and</li><li>has at least seven years of driving experience.</li></ul></li><li>The instructor must have a valid driver license for the prior three years. If you held an out-of-state license during the past three years, you will be required to provide a copy of your driving record showing your three years of licensed driving history.</li><li>Instructors <strong>cannot </strong>have:<ul><li>a conviction (including a probated sentence) of criminally negligent homicide</li><li>a conviction (including a probated sentence) of driving while intoxicated in the last seven years</li><li>had their driver license suspended, revoked or forfeited for traffic related violations in the past three years; or six or more points assigned to their driver license.</li></ul></li></ul><p>It is <strong>Your Responsibility</strong> to determine if your instructor is eligible, carefully review the requirements before proceeding with the course. If you do not have an eligible instructor send an email to contact@herdriversed.com and we’ll find a solution to help get you on the road!</p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1582" class="elementor-tab-title" data-tab="2" role="tab" aria-controls="elementor-tab-content-1582" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">How do I change my official parent instructor?</a> </div> <div id="elementor-tab-content-1582" class="elementor-tab-content elementor-clearfix" data-tab="2" role="tabpanel" aria-labelledby="elementor-tab-title-1582"><p><strong>I purchased the Parent Taught Driver Education Program Guide and need to change the instructor. How do I do that?</strong></p><p>If you have not gone to the DPS yet do the following:</p><p>Please contact the Texas Department of Licensing and Regulation <a href="https://www.tdlr.texas.gov/help">email customer service</a> with the following information:</p><ol><li>the receipt number <strong>or</strong> the student’s full name and date of birth;</li><li>the new instructor’s name; and</li><li>how you would like to receive the new guide (mail or email).</li></ol><p> </p><p>If you have gone to the DPS do the following:</p><ol><li>Order a new PTDE packet from TDLR</li><li>Contact us and have us reset your course progress.</li></ol></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1583" class="elementor-tab-title" data-tab="3" role="tab" aria-controls="elementor-tab-content-1583" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">I don't have an eligible instructor, what do I do?</a> </div> <div id="elementor-tab-content-1583" class="elementor-tab-content elementor-clearfix" data-tab="3" role="tabpanel" aria-labelledby="elementor-tab-title-1583"><p>You cannot take this course without an eligible instructor. See if you can find someone else to be your instructor and follow the steps listed above. If you cannot find an instructor and you are eligible for a refund please contact us.</p></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-b072126 elementor-widget elementor-widget-menu-anchor" data-id="b072126" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div id="get" class="elementor-menu-anchor"></div> </div> </div> <div class="elementor-element elementor-element-c151102 elementor-widget elementor-widget-heading" data-id="c151102" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Getting Your Permit</h5> </div> </div> <div class="elementor-element elementor-element-9dd71d5 elementor-widget elementor-widget-toggle" data-id="9dd71d5" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle" role="tablist"> <div class="elementor-toggle-item"> <div id="elementor-tab-title-1651" class="elementor-tab-title" data-tab="1" role="tab" aria-controls="elementor-tab-content-1651" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">How do I get my learners permit?</a> </div> <div id="elementor-tab-content-1651" class="elementor-tab-content elementor-clearfix" data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-1651"><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- wp:heading --></h2><h2>Where</h2><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:heading --> <!-- wp:paragraph --></h2><p>To get your learner license you’ll need to go to your local <a href="https://www.dps.texas.gov/rolodex/search.asp">DPS</a> office.</p><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:paragraph --> <!-- wp:heading --></h2><h2>Cost</h2><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:heading --> <!-- wp:paragraph --></h2><p>A learner license costs $16, this fee is paid to DPS <strong>not</strong> HerDriversEd. You can pay with a money order, cash, credit, or check.</p><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:paragraph --> <!-- wp:heading --></h2><h2>What to bring</h2><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:heading --> <!-- wp:paragraph --></h2><p><strong>Alert: You and your instructor should wait to sign the forms in person in front of the DPS employee.</strong></p><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:paragraph --> <!-- wp:paragraph --></h2><p><strong>Alert: You no longer need the Classroom Instruction Driver Education Affidavit or the Behind-the-Wheel Instruction Driver Education Affidavit</strong></p><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:paragraph --> <!-- wp:paragraph --></h2><p>Here’s what you’ll need to bring with you:</p><h2 class="block-editor-rich-text__editable block-editor-block-list__block wp-block rich-text" tabindex="0" role="group" aria-multiline="true" aria-label="Block: Heading" data-block="617363d0-9c04-4fa9-9f93-0b25ca3994ad" data-type="core/heading" data-title="Heading"><!-- /wp:paragraph --> <!-- wp:list --></h2><ul><li>DE-964 Permit Certificate (<strong>Printed in Color</strong>)<ul><li>This was emailed to you after completing Module 1</li></ul></li><li>The person who is your officially designated instructor (they need to physically come with you)</li><li>Your Parent/ Legal Guardian (they need to physically come with you)<ul><li>Required to prove your Texas residency</li><li>This is most likely the same person as your designated instructor</li></ul></li><li><a href="https://www.tdlr.texas.gov/ParentTaught/PT_Search.aspx">Proof of PTDE Program Guide Packet Purchase</a><ul><li>The first page of your PTDE Program Guide Packet.</li><li>If you can’t find the packet or lost the receipt go to the <a href="https://www.tdlr.texas.gov/ParentTaught/PT_Search.aspx">TDLR website</a> to find it again. If you still can’t get it to work you need to call TDLR at 800-803-9202.</li></ul></li><li><a href="https://www.tdlr.texas.gov/driver/forms/parent-taught-instructor-designation-form.pdf">Parent Taught Instructor Designation Form</a><ul><li>THIS FORM IS ONLY REQUIRED IF YOUR PARENT/ LEGAL GUARDIAN IS NOT THE INSTRUCTOR!</li></ul></li><li><a href="https://www.dps.texas.gov/internetforms/Forms/DL-14B.pdf">Application for an Original Texas Driver License (DL-14A)</a><ul><li>DO NOT SIGN UNTIL AT THE DPS AND INSTRUCTED TO!</li></ul></li><li><a href="https://www.dps.texas.gov/internetforms/forms/dl-5.pdf">Proof of Texas residency</a></li><li><a href="https://www.txdps.state.tx.us/DriverLicense/identificationrequirements.htm">Proof of identity and lawful US presence or citizenship</a></li><li><a href="https://www.txdps.state.tx.us/DriverLicense/ssn.htm">Social Security Card</a><ul><li>Originals only, no copies allowed</li></ul></li><li><a href="https://www.tdlr.texas.gov/driver/forms/VOE.pdf">Verification of Enrollment (VOE)</a></li><li>$16 Learner License Fee</li><li>Proof of U.S. Citizenship or Evidence of Lawful Presence<ul><li>Birth certificate, passport, or certificate of citizenship (<a href="https://www.dps.texas.gov/internetforms/Forms/DL-67.pdf">full list</a>)</li></ul></li><li>From your PTDE packet<ul><li>Classroom Instruction Log (DL-91A) (Appendix E)</li></ul></li></ul></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-d32e1f2 elementor-widget elementor-widget-menu-anchor" data-id="d32e1f2" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div id="driver" class="elementor-menu-anchor"></div> </div> </div> <div class="elementor-element elementor-element-f4d13fa elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-heading" data-id="f4d13fa" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Getting Your Driver License</h5> </div> </div> <div class="elementor-element elementor-element-1d3da6d elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-toggle" data-id="1d3da6d" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle" role="tablist"> <div class="elementor-toggle-item"> <div id="elementor-tab-title-3061" class="elementor-tab-title" data-tab="1" role="tab" aria-controls="elementor-tab-content-3061" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">How do I get my driver license?</a> </div> <div id="elementor-tab-content-3061" class="elementor-tab-content elementor-clearfix" data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-3061"></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-c65d9b2 elementor-widget elementor-widget-menu-anchor" data-id="c65d9b2" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div id="certificates" class="elementor-menu-anchor"></div> </div> </div> <div class="elementor-element elementor-element-e78c0d9 elementor-widget elementor-widget-heading" data-id="e78c0d9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Certificates</h5> </div> </div> <div class="elementor-element elementor-element-d63f288 elementor-widget elementor-widget-toggle" data-id="d63f288" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle" role="tablist"> <div class="elementor-toggle-item"> <div id="elementor-tab-title-2241" class="elementor-tab-title" data-tab="1" role="tab" aria-controls="elementor-tab-content-2241" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">I need to change my certificate information</a> </div> <div id="elementor-tab-content-2241" class="elementor-tab-content elementor-clearfix" data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-2241"><p>Did you accidently enter the wrong name, address, gender, or any other part of the certificate information? Fill out this <a href="https://herdriversed.com/contact/">form</a> and we’ll fix it.</p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-2242" class="elementor-tab-title" data-tab="2" role="tab" aria-controls="elementor-tab-content-2242" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">When will I receive my certificates?</a> </div> <div id="elementor-tab-content-2242" class="elementor-tab-content elementor-clearfix" data-tab="2" role="tabpanel" aria-labelledby="elementor-tab-title-2242"><p>Your DE-964 Permit Certificate will be available after you complete the Module 1 quiz. You will be able to see the certificate on the certificates page and it will also be emailed to you.</p><p>Your DE-964 License Certificate will be available after you complete the Module 12 quiz. You will be able to see the certificate on the certificates page and it will also be emailed to you.</p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-2243" class="elementor-tab-title" data-tab="3" role="tab" aria-controls="elementor-tab-content-2243" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">I can't find my certificates, where are they?</a> </div> <div id="elementor-tab-content-2243" class="elementor-tab-content elementor-clearfix" data-tab="3" role="tabpanel" aria-labelledby="elementor-tab-title-2243"><p>In some cases certificates take 24 business hours to process. Your certificates will appear on the certificates page and will also be emailed to you.</p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-2244" class="elementor-tab-title" data-tab="4" role="tab" aria-controls="elementor-tab-content-2244" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">Do certificates expire?</a> </div> <div id="elementor-tab-content-2244" class="elementor-tab-content elementor-clearfix" data-tab="4" role="tabpanel" aria-labelledby="elementor-tab-title-2244"><p>While your certificates don’t expire, the written test score on your permit is valid for two years after it is issued.</p></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-638ae71 elementor-widget elementor-widget-menu-anchor" data-id="638ae71" data-element_type="widget" data-widget_type="menu-anchor.default"> <div class="elementor-widget-container"> <div id="billing" class="elementor-menu-anchor"></div> </div> </div> <div class="elementor-element elementor-element-c382666 elementor-widget elementor-widget-heading" data-id="c382666" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Billing & Refunds</h5> </div> </div> <div class="elementor-element elementor-element-2f88223a elementor-widget elementor-widget-toggle" data-id="2f88223a" data-element_type="widget" data-widget_type="toggle.default"> <div class="elementor-widget-container"> <div class="elementor-toggle" role="tablist"> <div class="elementor-toggle-item"> <div id="elementor-tab-title-7971" class="elementor-tab-title" data-tab="1" role="tab" aria-controls="elementor-tab-content-7971" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">What is your refund policy?</a> </div> <div id="elementor-tab-content-7971" class="elementor-tab-content elementor-clearfix" data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-7971"><p>To be eligible for a refund your purchase must have been within the last 30 days <strong>and</strong> no certificate has been issued. If any certificate has been issued, you are no longer eligible for a refund.</p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-7972" class="elementor-tab-title" data-tab="2" role="tab" aria-controls="elementor-tab-content-7972" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">I'd like to request a refund</a> </div> <div id="elementor-tab-content-7972" class="elementor-tab-content elementor-clearfix" data-tab="2" role="tabpanel" aria-labelledby="elementor-tab-title-7972"><p>If you are eligible for a refund, fill this form out: <a href="https://www.herdriversed.com/contact/">https://www.herdriversed.com/contact/</a>. Refunds take 5 – 10 days to be processed.</p></div> </div> <div class="elementor-toggle-item"> <div id="elementor-tab-title-7973" class="elementor-tab-title" data-tab="3" role="tab" aria-controls="elementor-tab-content-7973" aria-expanded="false"> <span class="elementor-toggle-icon elementor-toggle-icon-left" aria-hidden="true"> <span class="elementor-toggle-icon-closed"><i class="fas fa-caret-right"></i></span> <span class="elementor-toggle-icon-opened"><i class="elementor-toggle-icon-opened fas fa-caret-up"></i></span> </span> <a href="" class="elementor-toggle-title">I accidentally purchased the course multiple times</a> </div> <div id="elementor-tab-content-7973" class="elementor-tab-content elementor-clearfix" data-tab="3" role="tabpanel" aria-labelledby="elementor-tab-title-7973"><p>Fill out this form <a href="https://www.herdriversed.com/contact/">https://www.herdriversed.com/contact/</a> with your order numbers and we’ll refund any additional purchases.</p></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-48fb6200 elementor-hidden-phone elementor-widget elementor-widget-heading" data-id="48fb6200" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Still need help?</h5> </div> </div> <div class="elementor-element elementor-element-27487864 elementor-widget elementor-widget-text-editor" data-id="27487864" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>There are many issues that can be resolved on their own. 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